FAQ

Frequently asked questions

<strong>01</strong> What does "JOG" stand for?
“JOIN OUR GAME” We believe every player deserves a quality jersey with a custom look that makes them feel like a pro. JOG is driven to exceed our customers expectations with a better jersey buying experience through complete customization, professional sustainable quality and personal interaction at a price all teams can afford.
<strong>02</strong> What is the Design/Order Process

Digital mockups and order forms are provided for approval before production for every order. Please ensure all details are thoroughly correct before approving mock-ups/orders. We require a high-resolution vector art in either .ai or .eps formats. If you are unable to supply your artwork in vector format, our designers will recreate it, and charges will be applied. JOG also has an Online Service Order and Design Approval System that we are transitioning our customers to. Please contact your sales representative for more detail.

<strong>03</strong> How do I know what size(s) to order?

You can reference our size chart to find your best fit. For our hockey line only, it helps to take the measurements of your current jersey, sock or shell pant and compare them to our size chart. For all other apparel and sports jersey please refer to your actual body measurements and compare to the size chart.

<strong>04</strong> When will my order start production?

We will begin your order upon the receipt of the following information:

  1. Final customer-approved design, including fabric choice
  2. Final customer-approved quote
  3. Final customer-approved order form inclusive of: quantities, sizes, names, billing, and shipping information.
  4. Payment (full payment, deposit, or Purchase Order)
<strong>05</strong> How should I wash my JOG Products?
  • Hand wash or machine wash on “gentle” setting
  • Use cold water and mild soap – Do NOT wash in hot water
  • Rinse thoroughly
  • Do NOT use chlorine bleach
  • Do NOT use fabric softener
  • Air-dry or tumble dry on low
  • Wash with like colors or separately
  • Do NOT dry clean
  • Do NOT iron over printed garments

** For optimal results, hang garments to dry. If you cannot hang dry, machine dry on the lowest setting. Turn jerseys inside out before machine drying. Remove items from dryer immediately upon completion of the cycle. Excessive heat can cause fabric shrinkage and discoloration. **

PLEASE NOTE: JOG Athletics will not be responsible for uniforms or apparel that are damaged due to improper care and maintenance. Failure to follow our specific care instructions will void all guarantees.

<strong>06</strong> What is JOG's Warranty Policy?

We are confident that every order you place with JOG will meet or exceed your expectations. However, if you are unhappy with your order in any way, please do not hesitate to contact us. If you feel there is a product flaw, incorrect sizing, quantity, color, etc., please take the following steps:

  1. Email your sales representative stating the problem
  2. Please include a photo or photos of the problem for JOG to review

After assessing your concern, if JOG finds a product imperfection or order error, JOG will replace the product, or provide a discount, depending on the severity of the issue. If, in JOG’s determination, product failure is due to accident, abuse, negligence, or use other than as intended, the product will not be covered by this or any other warranty.

**IMPORTANT: You must notify JOG within 15 days from receiving the order to file your claim.

Likewise, we would love to hear all positive feedback so we can continue to provide world-class service and products.